This is before the sale of insurance and any claims; I left a message on saturday morning. I got a callback from Navin who helped me with understand some of the options etc.and also called me to enquire if i got the policy.
VisitorPlans offers excellent customer service. I bought visitors insurance for my parents from them. The process was smooth and they answered all of my questions to my satisfaction.. I highly recommend them to anyone looking to buy visitor insurance.